Privacy Policy

Southern Glow Organics ("we," "our," or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our online platform and use our products and services.

Information We Collect

We collect information necessary to provide and improve our handmade cosmetics and custom formulation services, including but not limited to:

• Personal Identification Information: such as your name, postal address, phone number, and email address when you place orders or contact us.
• Transaction Data: details of products purchased, delivery addresses, and payment information processed securely through trusted payment gateways.
• Usage Data: information about how you access and use our website, including browsing behavior and interactions, to improve your online experience.

How We Use Your Information

Your data is used for the following purposes:

• Processing orders, delivering products, and managing wholesale and custom formulation inquiries.
• Communicating important information related to your orders, account updates, or our services.
• Improving our website, product offerings, and customer service based on usage insights.
• Ensuring compliance with legal and regulatory obligations, including consumer protection laws and manufacturing standards.

Legal Basis for Processing

In compliance with GDPR and applicable privacy laws, we process your personal data based on:

• Your consent, where required;
• Performance of a contract with you;
• Our legitimate interests in operating and improving our business; and
• Compliance with legal obligations.

Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third parties such as:

• Logistics and shipping partners to deliver your orders.
• Payment processors to securely handle payments.
• Regulatory authorities when required by law.
• Service providers who assist with website maintenance and marketing, under strict confidentiality agreements.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our manufacturing and retail processes also adhere to rigorous safety and quality standards to ensure product integrity.

Your Rights

You have the following rights regarding your personal data under GDPR and Australian privacy laws:

• Access and receive a copy of your data we hold.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain data processing activities.
• Withdraw any consent you have given, without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights or for privacy-related inquiries, please contact us by mail at the address below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, or reporting requirements.

International Transfers

Your information may be transferred to and stored on servers located in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place in accordance with GDPR and applicable laws.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from individuals under this age.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please write to us at: