Terms and Conditions

Welcome to our online platform operated by Southern Glow Organics. Please read the following terms and conditions carefully as they govern your use of our site, products, and services.

1. Acceptance of Terms

By accessing or using our site and purchasing our products or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our site or services.

2. About Our Products and Services

Southern Glow Organics specializes in the formulation development, small-batch production, ingredient sourcing, product packaging, online retail sales, wholesale distribution, and custom formulation services of handmade cosmetics.

All products provided through our online platform are crafted in limited quantities and may vary slightly in appearance and scent due to the nature of handmade production.

3. Ordering and Payment

• All orders placed through our online retail site or wholesale channels are subject to product availability.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability or errors in pricing or product description.
• Payment must be made in full at the time of purchase via the available payment methods.
• Prices are inclusive of GST unless otherwise stated.

4. Shipping and Delivery

We will make reasonable efforts to deliver products within estimated timeframes; however, delivery times are not guaranteed and may be affected by factors beyond our control.

Risk in the products passes to you upon delivery to the carrier.

5. Returns and Refunds

Due to the nature of our products, which are handmade cosmetics, we cannot accept returns unless items are faulty or damaged upon arrival.

If you receive a faulty or damaged product, please notify us within 7 days of receipt at our physical address listed below, including proof of purchase and photographic evidence.

6. Custom Formulation Services

Custom formulation services are provided on a case-by-case basis. All custom formulations remain the intellectual property of Southern Glow Organics unless otherwise agreed in writing.

You agree not to reproduce or distribute any custom formulations without prior written consent.

7. Intellectual Property

All content, designs, trademarks, and intellectual property on our site and relating to our products and services are owned by Southern Glow Organics or its licensors.

You may not use any of these materials without explicit permission.

8. Limitation of Liability

To the fullest extent permitted by law, Southern Glow Organics shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Our liability for any claim related to our products or services is limited to the purchase price paid.

9. Privacy

Your personal information will be handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising will be subject to the exclusive jurisdiction of the courts in Melbourne.

11. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us at: